1. Who we are

AVCREW Help is operated by AVCREW LIMITED. We provide online digital tools for everyday PDF, image, document and file conversion tasks. Customers purchase online access to the selected tool rather than a physical product.

In this policy, “we”, “us” and “our” refer to AVCREW LIMITED, operating under the brand AVCREW Help.

2. Information we collect

We only ask for information that is useful for providing our website, processing an order, providing online access and responding to customer enquiries.

Information you provide

• Your name and contact details when placing an order.
• Your email address when contacting customer support.
• Billing information needed to process an order.
• Order details, including the digital tool purchased.
• Information included in messages you send to us.

Information collected when you use the website

Our website may collect limited technical information, such as browser type, device information, approximate location based on technical network information, pages visited and basic website activity. This information helps us keep the website working properly and understand general usage.

3. How we use information

We use personal information for ordinary business purposes connected with operating AVCREW Help.

• To process and manage orders.
• To provide purchased online access.
• To send order and access-related information.
• To respond to customer enquiries.
• To maintain and improve the website and digital tools.
• To keep appropriate business and transaction records.
• To meet applicable legal and accounting requirements.

We do not use your information for purposes that are unrelated to the service you have requested unless there is a suitable legal basis for doing so.

4. Orders and online access

When you purchase online access to an AVCREW Help tool, we use the information supplied during checkout to identify the order, confirm the purchase and provide access to the selected service.

Order-related messages may include confirmation details, information about the selected tool and instructions needed to use the purchased online service.

Because AVCREW Help provides digital online access, there is normally no physical delivery address required for the service itself.

5. Payments

Payments are handled through the payment service made available at checkout. Payment card details are handled by the relevant payment provider rather than stored directly by AVCREW Help as ordinary website order data.

We may retain basic payment and transaction information such as the transaction reference, order amount, payment status and date of purchase where this is needed for order administration, accounting or customer support.

6. Cookies and similar technologies

AVCREW Help may use cookies and similar technologies that are needed for the website to function correctly. These can help with areas such as shopping, checkout, account or session functionality and basic website preferences.

Where additional cookies require your choice or permission, they will be handled in accordance with the applicable cookie requirements.

You can also manage cookies through your browser settings. Some website functions may not work as expected if essential cookies are disabled.

7. When information may be shared

We do not sell customer personal information.

Information may be shared with service providers where this is reasonably necessary to operate AVCREW Help. Depending on the service being used, these providers may support areas such as website hosting, payment processing, email delivery, security, analytics or technical website services.

We only provide service providers with information relevant to the service they are providing and expect appropriate handling of that information.

Information may also be disclosed where required by law, regulation, court order or another valid legal requirement.

8. How long we keep information

We keep personal information for as long as it is reasonably needed for the purpose for which it was collected.

Customer order and transaction records may be retained for the period needed to manage purchases, customer support, accounting and applicable legal obligations. Where a specific retention period is required by law, we will keep the relevant information for that period.

Support messages are normally retained for as long as needed to deal with the enquiry and maintain a useful record of the conversation. When information is no longer needed, it may be securely deleted or anonymised.

9. Your choices and rights

Depending on your circumstances and applicable law, you may have rights relating to the personal information we hold about you.

• Ask for a copy of personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information where there is no continuing reason to keep it.
• Ask us to restrict certain processing in appropriate circumstances.
• Object to particular uses of information where applicable.
• Withdraw consent where processing is based on consent.

Some information may need to be retained where we have a continuing legal or business reason to do so.

10. Keeping information secure

We take reasonable steps to protect personal information from accidental loss, inappropriate access, alteration or disclosure. Access to customer information is limited to what is reasonably required for operating the service and dealing with customer requests.

No online service can guarantee that information sent over the internet will always be completely secure, but we take practical measures appropriate to the information we handle.

11. Changes to this policy

We may update this Privacy Policy from time to time when our services, website arrangements or applicable requirements change.

If a change is relevant to the way personal information is handled, the updated policy will be made available on this page. The version published here will apply from the date it is posted.

12. Contact us

If you have a question about this Privacy Policy or would like to make a request concerning your personal information, please contact AVCREW Help.