1. Delivery overview

AVCREW Help provides digital online tools for everyday PDF, image, document and file conversion tasks. Customers purchase online access to the selected tool rather than a physical product.

This means that delivery takes place electronically. There is no parcel, courier service or physical item involved in the normal purchase process.

2. What you receive

After completing a purchase, the customer receives access to the online digital tool selected at checkout.

Depending on the product, the digital delivery process may include:

• An order confirmation.
• Online access to the purchased tool.
• Access information associated with the order, where required.
• A confirmation message relating to the completed purchase.

The exact features available are described on the relevant product page before purchase.

3. Delivery method

AVCREW Help products are delivered digitally through the website. Online access is provided rather than a downloadable physical package or shipped item.

4. When access is provided

Online access is normally provided after the purchase has been successfully completed and the order has been confirmed.

In normal circumstances, digital access is made available shortly after successful payment.

The exact timing can occasionally vary where an order requires a technical check or where there is a temporary issue affecting the website.

5. Your 30-day access period

Unless a different period is clearly stated on the relevant product page, online access lasts for 30 days.

The access period begins when the purchased service is made available following successful purchase.

The access period is connected to the specific product purchased and is not intended to be transferred to another person or account.

Once the 30-day period ends, access to the purchased tool may no longer be available unless a new access period is purchased.

6. Order and access confirmation

After a successful purchase, an order confirmation may be sent to the email address entered during checkout.

7. If you cannot access your purchase

If you have completed a purchase but cannot access the selected tool, please contact AVCREW Help support.

Please provide your order number and the email address used during checkout where available. This allows us to locate the purchase and check the relevant access information.

We will first check whether the order was completed correctly and whether the relevant online access has been made available.

8. Technical issues affecting delivery

Occasionally, access may be delayed by a website issue, maintenance, account problem or another technical circumstance.

Where this happens, we will check the relevant order and access information and provide reasonable assistance to restore access.

If a technical issue prevents the purchased service from being provided and cannot reasonably be resolved, the circumstances may be reviewed under our Refund Policy.

9. No physical shipping

AVCREW Help does not normally send physical products as part of its digital tool purchases.

As the products are delivered through online access, there are no standard courier services, parcel tracking details, delivery addresses or physical shipping charges associated with these purchases.

Customers should therefore ensure that the email address and other relevant information provided during checkout are accurate.

10. Customer support

If you have a question about digital delivery, online access or an order, our support team can help check the relevant purchase.