You are purchasing online access to the digital tool selected on the relevant product page. The purchase is for use of that online tool during the stated access period, rather than a physical product.

Unless otherwise stated on the relevant product page, your purchase provides 30 days of online access. The access period begins when the purchased service is made available following successful payment.

No. AVCREW Help provides digital tools through online access. There is no parcel, courier delivery or physical item associated with a standard purchase.

Access is normally provided shortly after successful payment and order confirmation. The service is delivered digitally through the AVCREW Help website.

Your order is recorded after successful payment. An order confirmation may be sent to the email address provided at checkout, and the relevant online access is made available for the purchased tool.

The tools are designed for online use through a compatible web browser. You can access the service from a suitable device connected to the internet, subject to the access arrangements shown for the purchased tool.

First, please check the email address entered during checkout and your filtered or unwanted email folders. If you still cannot access your purchase, contact support with your order details and we will check the access information for you.

AVCREW Help currently focuses on online tools for everyday PDF, document and file conversion tasks. The exact functions and available options are shown on each individual product page.

AVCREW Help tools are provided as online services. Where the product is described as an online tool, you use the relevant function through your web browser rather than receiving a physical software package.

Each product page explains the main purpose of the tool and the type of task it is designed to support. If you are unsure, you can contact our support team before purchasing.

Where an individual tool provides an upload function, you can use it with supported files as described on that product page. You should only upload files that you are entitled to process.

Available formats depend on the specific tool and its current functionality. Please refer to the relevant product page for the formats and conversion options available for that service.

Yes. We recommend keeping an original copy of important files before using an online conversion or processing tool. You should also check the resulting file before using it for an important purpose.

Prices are displayed in pounds sterling unless another currency is clearly shown at checkout.

After successful payment, your order is recorded and confirmation information is provided. Please keep your order details for reference if you need customer support.

If you believe you have placed a duplicate order, contact support with both order details. We can check the purchases and review the situation.

Refund requests are considered according to the circumstances of the order and our Refund Policy. If you experience a problem with online access or the purchased tool, please contact us so we can review it.

Approved refunds are normally received within 3–7 working days after the refund has been processed. The exact time can vary depending on the payment provider or financial institution.

No physical product is supplied with standard AVCREW Help purchases, so there is normally nothing to post or return. Refund requests relate to the digital online service purchased.