1. About these terms

These Terms & Conditions apply to your use of the AVCREW Help website and to purchases made through the website.

By using the website or placing an order, you agree to these terms. If you do not agree with a particular part of these terms, please do not place an order or use the relevant service.

These terms are intended to explain how the service works in a clear and practical way.

2. Our digital services

AVCREW Help provides online digital tools for everyday office and file-related tasks, including PDF, image, document and file conversion tools.

The exact function, available options and access period are described on the relevant product page before you place an order.

3. Online access

Unless a product page states otherwise, the digital tools offered through AVCREW Help are provided with a 30-day online access period.

The access period normally begins when access to the purchased tool is made available following a successful purchase.

Access is intended for the customer who purchased the service and should not be resold, transferred or shared with another person.

4. Customer details

You are responsible for providing accurate information when placing an order or creating an account where an account is required.

Your email address may be used to send order confirmation, access information, service messages and customer support responses.

If your contact details change, please update them where the website provides an account facility or contact our support team if assistance is needed.

5. Orders and order acceptance

When you place an order, you are making a request to purchase the selected digital service at the price shown at checkout.

After payment is completed, an order confirmation may be sent to the email address provided during checkout.

An order may need to be reviewed where there is a technical issue, an apparent duplicate order, inaccurate product information or another issue affecting the order.

If an order cannot be provided for a valid reason, we will contact you and, where appropriate, arrange a refund of the relevant amount.

6. Pricing and payment

The price payable for a digital tool is the price displayed on the relevant product page and checkout at the time you place your order, unless a clear pricing error has occurred.

Prices are displayed in pounds sterling unless another currency is clearly shown.

Payment must be completed through the payment options made available at checkout before online access can be provided.

We may retain basic transaction information needed for order administration, accounting and customer support.

7. Using our digital tools

AVCREW Help tools are provided for ordinary document and file-related tasks within the functions described on the relevant product page.

When using the tools, you agree to use the service in a lawful and reasonable manner.

You should not attempt to interfere with the website, access areas that are not intended for you, bypass access controls or use the service in a way that could affect its operation for other customers.

You are responsible for checking the result of a conversion or other digital operation before relying on the resulting file.

8. Uploaded files and customer content

Some digital tools may allow you to upload a file for processing. Where this function is available, you remain responsible for the files and content you choose to upload.

You should only upload files that you are entitled to process through the service.

We do not claim ownership of customer files simply because they are processed through an AVCREW Help tool.

Files submitted through a tool may be handled temporarily as part of the requested conversion or processing function. The way files are handled depends on the particular tool and its technical operation.

9. Service availability

We aim to keep AVCREW Help and its digital tools available and working as described on the website.

From time to time, maintenance, software updates, hosting issues or other technical circumstances may affect availability.

Where a technical issue materially affects a purchased service, please contact support so that we can check the issue and help where possible.

10. Refunds

Refund requests are handled in accordance with our Refund Policy.

Where a refund is approved, it is normally returned to the original payment method.

Refunds are normally received within 3–7 working days after the refund has been processed. The exact time can depend on the payment provider or financial institution.

As the services are digital and online access may begin shortly after purchase, the circumstances of the order may be considered when reviewing a refund request.

11. Intellectual property

The AVCREW Help website, its branding, original written content, interface elements, software and other materials provided by us belong to or are used by us with appropriate permission.

Your purchase gives you the right to use the purchased online tool for the relevant access period. It does not transfer ownership of the underlying software, website or brand materials.

You should not copy, reproduce, resell, distribute or commercially exploit AVCREW Help website materials or access arrangements without appropriate permission.

12. Third-party services

Some parts of the website may rely on third-party services to support areas such as payment processing, website hosting, security, email delivery, analytics or other technical functions.

These services may have their own terms and policies. Where relevant, their own arrangements will apply to the part of the service they provide.

13. Responsibility for use

We take reasonable care in providing the digital tools described on the website. However, conversion results can vary depending on the source file, format, software environment and other technical factors.

You should keep an original copy of important files before using an online conversion or processing tool.

Nothing in these terms is intended to remove or limit any rights or protections that cannot lawfully be excluded under applicable consumer law.

14. Changes to the website or services

We may occasionally update, improve or adjust our digital tools, website layout or available features.

Changes may be made where needed for technical, operational or service reasons.

If a change materially affects an existing paid access period, we will take reasonable steps to deal with the affected purchase appropriately.

15. Governing law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you.

Where a disagreement cannot be resolved informally, the courts of England and Wales will have jurisdiction, subject to any rights you may have under applicable consumer law.

16. Contact us

If you have a question about these terms, an order, online access or one of our digital tools, please contact AVCREW Help.