1. What cookies are

Cookies are small text files that a website can place on your device when you visit. They allow the website to recognise your browser and remember certain information between visits.

Similar technologies can work in a comparable way, for example by remembering a session or helping us understand how parts of the website are being used.

2. How AVCREW Help uses cookies

AVCREW Help uses cookies where they are useful for running the website, handling online purchases and providing access to digital tools.

Depending on how you use the website, cookies may help us to:

• Keep pages and website functions working correctly.
• Remember information during checkout.
• Maintain a user’s website session.
• Support online access to purchased digital tools.
• Remember selected website preferences.
• Understand general website usage and performance.

3. Types of cookies we may use

The cookies used on AVCREW Help can generally be grouped into the following categories.

4. Essential cookies

Some cookies are necessary for the website to provide functions you have requested. For example, an online shop may need to remember items during checkout or maintain a temporary session while you move between pages.

These cookies are generally used because the relevant website function cannot operate properly without them.

5. Preference cookies

Preference cookies can remember settings that make a website easier to use. For example, they may remember a selected preference during a visit or help maintain a consistent session.

These cookies are not intended to store information that is unnecessary for the relevant website function.

6. Analytics and website performance

Where analytics services are enabled, cookies may be used to provide general information about how visitors use AVCREW Help.

This may include information such as pages viewed, approximate visit duration, browser type and general website activity. This information helps us identify pages that need improvement and keep the website useful.

Analytics information is considered in an aggregated or general way where possible rather than being used to identify individual visitors for unrelated purposes.

7. Third-party services

Certain services used to operate AVCREW Help may place their own cookies or use similar technologies. These services can include website hosting, payment processing, security, analytics and other technical services used to provide the website and its online tools.

The cookies used by these services are subject to the relevant provider’s own policies and settings. We only use third-party services where they are reasonably connected with operating or improving the website.

8. Managing cookies

You can manage or remove cookies through the settings available in your web browser. Most browsers allow you to view stored cookies, delete existing cookies and choose whether new cookies can be stored.

If the website provides a cookie preference control, you can also use the available options there to manage cookies that require your choice.

Please note that disabling certain cookies may affect functions such as checkout, account sessions or access to online tools.

9. How long cookies remain on your device

Cookies can be either session cookies or persistent cookies.

Session cookies normally remain only while your browser session is active and are removed when the session ends.

Persistent cookies remain for a defined period or until they are removed through your browser or the relevant website settings.

The exact period depends on the particular cookie and the function it supports. Where a service specifies a fixed expiry period, that period will apply to the relevant cookie.

10. Changes to this Cookie Policy

We may update this Cookie Policy when the website, digital tools or the way cookies are used changes.

When an update is made, the revised version will be published on this page. The updated wording will apply from the date it is published.

We recommend checking this page from time to time if you would like to stay familiar with how cookies are used on the website.

11. Questions about cookies

If you have a question about the use of cookies on AVCREW Help, please contact our support team.